Thank you for shopping at Jad International Trading. We value your satisfaction and want to ensure you have a positive experience with our products and services. Please read our Return and Refund Policy carefully to understand your rights and obligations when making a purchase from jaddubai.com.

Returns Eligibility

We accept returns for eligible items within [number of days] days of your purchase. To be eligible for a return, the item must be in the same condition as when you received it and in its original packaging.

Non-Eligible Items

Certain items are not eligible for return or refund, including:

  • Customized or made-to-order products.
  • Items that have been used, damaged, or altered by the customer.
  • Clearance or sale items (unless they are received damaged or defective).

Return Process

If you wish to return an eligible item, please follow these steps:

  1. Contact our customer support team at [customer support email] within [number of days] days of receiving the item to initiate the return process.
  2. Provide the following information:
    • Your order number.
    • The reason for the return.
    • Clear photos of the item(s) you wish to return, if applicable.
  3. Our customer support team will guide you through the return process and provide you with a return authorization number (RA#) if necessary.
  4. Pack the item(s) securely in the original packaging, including all accessories and documentation.
  5. Ship the item(s) to the address provided by our customer support team. Please include the RA# on the outside of the package.
  6. Once we receive the returned item(s) and inspect them, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved, we will process the refund to your original payment method within [number of days] days. Please note that shipping fees and any applicable restocking fees may be deducted from your refund. Make sure your return items have no damage or cut. If any damage product from your end we cant refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [customer support whatsApp] within [number of days] days of receiving the item. We will arrange for a replacement or refund, as applicable, at no additional cost to you.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at [+971 50 281 0105]